SHIPPING INFORMATION

 

CONTACT

585 Seaborne Place, Unit 1162
Port Coquitlam, BC
V3C 2M8

Phone: (604) 522-5144 ext 1
Emailcustomerservice@lanestore.ca

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HOURS OF WAREHOUSE OPERATIONS

Mon - Fri 8:00am-4:00pm

Sat BY APPOINTMENT ONLY

Sun CLOSED

PICK-UP CONTACT DETAILS


Phone: (604) 522-5144 ext 1
Emailcustomerservice@lanestore.ca

To minimize waiting time, please call or email 48 hours ahead. Please bring a copy of your invoice when picking up your items.


DELIVERY AND SETUP

Additional delivery charges will apply for areas outside of our local delivery area which is currently within 50 km radius of our store location. 

Please contact us prior to placing your order to confirm cost if located outside the local catchment area as shopping cart prices will only reflect local delivery charges.

Our delivery & setup service includes the assembly, setup and removal of all packaging materials for products purchased from Lane Home Furnishings. Unfortunately we are unable to remove existing furniture, mount art/mirrors or connect any electrical items.


PARCEL SHIPPING

Smaller items are delivered via ground couriers such as FedEx or UPS.


HINTS FOR ORDERING AND DELIVERY

MEASURING BEFORE YOU ORDER

Before you place your order with us, be sure to measure every entryway into your home as it is your responsibility to make sure that the items will fit. This is especially important when ordering furniture, mattresses and fixtures as these items tend to be the hardest to get into one’s home.

If items do not fit into your home, we do not refund delivery and the item(s) are bound by the specific item’s return policy.

We offer a Delivery Measuring Service in the Greater Vancouver Area. If you would like us to come to your home and measure your entry ways for you, for a fee of $50.


PREPARING FOR YOUR DELIVERY

To prepare your home for a safe and quick delivery, be sure to set your rugs in their proper place, remove any frames or artwork from walls that may be susceptible to damage, secure any low-hanging light fixtures, remove any doors that may be necessary and place any pets in another room of your home.

If you live in a building that requires the use of an elevator, be sure to book its use in advance.

During the winter, please make sure that any driveways and walkways are clear of snow and ice as the safety of your products and our delivery team are of the highest importance.


INSPECTING YOUR MERCHANDISE

Our team thoroughly inspects every product before it leaves our warehouse however it is important that you (or the person you’ve deemed responsible as your designate) take the time to inspect the merchandise to make sure that there are no damages or manufacturer’s defects.

Many items are hand-crafted and utilize natural materials and therefore one can expect variations between a floor model, photos or swatches.

Upon pick-up or delivery, you will be asked to sign as acceptance of your merchandise and affirm that it is free of damage and manufacturer’s defects.

If you should notice any damages or manufacturer’s defects upon delivery of your furniture, you must note it on the Bill of Lading and call our Delivery Department (604-522-5144 ext. 1) while our delivery team is in your home so that we can properly assess the nature of the issue and deal with it accordingly.

Failure to provide immediate notification of damages or manufacturer’s defects may impede your ability to submit a claim for resolution.

Please note that after we’ve been made aware of the issue at hand it may take up to five business days formulate a plan that addresses your claim. Depending on the nature of the claim, we may have one of our trained technicians resolve the issue to your satisfaction, arrange a replacement of the product altogether or offer an alternate product if stock of the original item is not readily available.


HOW LONG DOES SHIPPING TAKE?

Our goal is to get your purchase from our warehouse into your as hands quickly as possible. When you opt for pickup for items in stock, we endeavor to have your order ready within 48 hours of order placement (Monday through Friday).

For delivery, you are able to schedule your delivery slot when you make a purchase for Greater Vancouver Areas. For all other locations in British Columbia, we will call and provide a delivery date estimate within 2 business days of your inquiry.


CAN I HOLD MY ORDER?

At Lane, we do not hold orders beyond 9 days. We are more than happy to deliver items to storage facilities for your purchases if your space is not ready but we do not offer this service ourselves.


RETURN POLICY

All special orders and non-stocking products are non-cancelable and non-refundable.

No Return or Exchanges on special orders, non-stocking products, clearance items, floor models, discounted items, altered items, pillows, accessories.

Damages and Shortages: Upon receipt merchandise must be inspected immediately. Shortage and /or damage must be reported within 24 hours of the date of goods received. Lanestore.ca is not responsible for goods damages in transit by purchaser’s carrier.

Anticipated dates for special orders and non-stocking produces are estimates and cannot be guaranteed. They are based upon our previous experience with each vendor and delays may occur due to factors beyond our control (eg. manufacturing delays, transportation delays, shortages of raw materials, civil disorders, and extreme weather conditions). Every effort will be made to keep you informed of any such delays as information is provided to us by our suppliers.

Upon arrival all products must be taken by the client within 9 days. For any products left longer, any remaining balance of payments will be required immediately and we reserve the right to charge a monthly storage fee. No storage charges will be applied without prior communication.

Lane reserves the right to apply a 2% service charge per month on overdue accounts.